Privacy and Data Policy

This policy governs the collection and the use of your personal information and how it is handled when using our website and services.

iHealth Connect Pty Ltd (iHealth Connect) is committed to user privacy and to providing quality services to you. In this policy when we refer to “we”, “us”, or “our”, we mean iHealth Connect. In this policy when we refer to "you", "user" and "your", we mean the individual, business or organisation using our website, products and services.

iHealth Connect complies with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth), including the privacy laws in other jurisdictions where it provides a service. A copy of the Australian Privacy Principles can be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/australian-privacy-principles-guidelines/

How we Collect and Use Your Information

Whenever you use the website, product or services of iHealth Connect, you hereby agree to give authorisation to us collecting your information which you expressly provide, or which we can collect as an incident to your use of our website, products or services, or which can be gathered from other sources including the internet, search engines, mailing lists, advertisers, contractors, and the like.

You hereby agree that iHealth Connect may collect from you the following details:

1. name
2. address
3. telephone number
4. email
5. payment information used to pay for our services (e.g. credit card & bank account)
6. other details specifically required for the provision of our services

This agreement also constitutes your automatic authorisation to allow iHealth Connect, or any of the third-party payment facilities that it uses, to charge, debit or collect payments from you. You hereby likewise authorise iHealth Connect to securely store your collected information in its website database or servers. For your convenience, you are also encouraged to enable the usage of your cookies in order to fully utilise the functionality of our website and services. You agree for iHealth Connect to utilise cookies in order to collect your information.

You also agree to authorise iHealth Connect to store your user and website behavioural information on its website, which may include but is not limited to your IP details, browser used, navigation patterns, landing pages visited, length of stay on certain pages, and other analogous information. Should you provide personal information which belongs to a third party to iHealth Connect or its website, products and services, you are required to have previously presented iHealth Connect's terms of use and privacy policy to that person and received in writing their consent to be bound by the same.

You agree that iHealth Connect may use your collected information for either its primary or secondary purposes, which may include your account or user registration and setup, for the purpose of providing our services, sending you personalised offers, and also to possibly help facilitate better communication and information between iHealth Connect and you, or between you and other users.

In its sole discretion, you also agree that iHealth Connect may retain your collected personal information that it has collected for up to 2 years, or up to the maximum permitted by relevant laws, counted from your last actual usage of our website, products and services. After this period has lapsed, you agree that in order to remove your collected information, you would be required to formally request from the us the removal of your information (if still existing), unless required by law or governmental authority to be retained.

To protect iHealth Connect from any copyright or intellectual property violations, you hereby grant us, by using our website, products and services, a non-exclusive, free, irrevocable, and worldwide license to use your copyright and other intellectual property rights which you may have to any information you may have provided, irrespective of its format, which may include your profile pictures, files, documents, logos, etc.

You also hereby represent and guarantee that you own any information or work which you claim is yours upon submission, and that you possess or are sufficiently authorised concerning the intellectual property of these information or works, and that they do not constitute any illegal, defamatory, or obscene matters. You hereby release iHealth Connect from any liability arising from or in connection with any information which you may have provided, or we collected, and agree to indemnify us in case the latter encounters any potential or actual claims, damages or liabilities on the basis of your provided information.

Updates to this Policy

We may decide to change our privacy policy from time to time. Any changes to this policy will be posted on our website as a notification, with the changes reflected on this page.

GDPR Compliance Addendum (For EEA visitors)

General

The responsible person for this compliance/addendum shall be the iHealth Connect privacy officer (“Data Controller”) located in Brisbane, Australia. This privacy policy shall be revised every 2 years. If you have any questions or messages in relation to this GDPR compliance, you can reach our data controller via the contact page on our website: www.ihealthconnect.au

Purpose of Collection of Personal Information

• to comply with laws and regulations as may be required
• to perform collection, processing, and disclosure of personal data in relation to legitimate interests of our business

The basis for our collection of personal data are these legitimate interests, and/or the consent provided by users of our site. In relation to this purpose, we may share your data with our partners, service providers, employees, third parties, subsidiaries, and affiliates.

In cases where you have provided your consent for the collection or processing of your information, you have the option to withdraw the same by informing us of your decision or contacting us at our contact page. Whenever we share your data to our subsidiaries and third parties, we shall ensure that these entities also adhere to this GDPR policy or are governed by a similar data protection act.

Whenever we share your data to our subsidiaries and third parties, we shall ensure that these entities also adhere to this GDPR policy or governed by a similar data protection act.

Principles of GDPR

(a) processed lawfully, fairly and in a transparent manner in relation to the data subject;

(b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;

(c) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

(d) accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;

(e) kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; we shall review our data every year, and erase information that is no longer necessary;

(f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

Rights of Data Subject

Under the GDPR, you have the following specific rights:

• The Right of Access
• The Right to Rectification
• The Right to Erasure
• The Right to Restrict Data
• The Right to Object
• The Right to Data Portability
• The Right to Complain to the ICO

If you want to exercise any of these rights, please don’t hesitate to contact us via the contact page on our website: www.ihealthconnect.au/contact

 Breach

If a breach of security occurs which leads to an unauthorised modification, deletion, disclosure, or modification of access with respect to personal data, we shall assess the risk, and if appropriate, we shall report the same.

Data Which We Collect

We may collect the following information:

1. name
2. address
3. telephone number
4. email
5. payment information used to pay for our services (e.g. credit card & bank account)
6. other details specifically required for the provision of our services

Complaints and Enquiries

For any questions or complaints about this policy or how we handle your information, contact:

iHealth Connect Pty Ltd
Attn: Privacy Officer
152 Selina Street
Wynnum North, QLD 4178
Australia

Email: admin@ihealthconnect.au

Release date: 18 November 2022

Last updated: 06 April 2023